Client Charter

Hi, You’re at the Client Charter for TASC!

WHAT INFORMATION YOU WILL FIND

Under Governance you will find documents referring to the processes, directions & mechanisms under which TASC is directed.

Client Charter

What you can expect from us:

 

We will:-

  • Contact you promptly
  • Treat you with respect
  • Provide fair and equitable service
  • Be accountable for our actions
  • Treat your personal and confidential information carefully
  • Act in your best interests
  • Arrange for an interpreter to assist you in required.

 

We will not:-

  • Discriminate against you in any way

 

How you can assist us – You can help us to understand your needs by:

  • Talking with our staff
  • Telling us about changes we should know about – for example changes to your circumstances or contact details
  • Working with the service to have your needs met and taking an active part in making decisions about your life
  • Giving us feedback about our service.

 

Compliments and Complaints

  • You can fill out our Client Service Form
  • You can make a compliant or a compliment about our service or our staff.
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